Systems and Support Assistant

Full-time Management & Operations

Description

We are looking to recruit a Systems and Support Assistant to join our Technology Team.

This role will suit applicants who have some experience of working within a Technical Support role and are keen to develop their IT knowledge further.

You will be responsible for providing remote IT Technical Support to a userbase of over 520 people along with face‑to‑face support throughout our offices.

Your Responsibilities Will Include

• Logging helpdesk calls and providing assistance to resolve issues
• Email administration such as releasing quarantined emails
• Day to day administration of our cloud‑based software
• User account administration
• Day to day administration of our cloud‑based file sharing service
• Asset logging / keeping asset register up to date
• Distributing IT equipment to staff
• Installing software
• Building laptops/phones/tablets for end users <...