System Support Administrator

Full-time Atendimento a clientes

MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available:System Support Administrator - Durban

CORE PURPOSE

MANCOSA is looking for an experienced Systems Support Administrator who will be responsible for providing efficient and effective support services to end-users. This role involves responding to user enquiries, troubleshooting technical issues, and ensuring a positive user experience whilst striving to meet business requirements.

CORE FUNCTIONS

• Respond to user inquiries via various channels, including email, phone, or ticketing systems.
• Troubleshoot and resolve problems, escalating to higher‑level support when necessary.
• Incident and problem management to ensure minimal disruption to users and business operations.
• End‑user support to provide guidance, training an...