Location
singapore, singapore, Singapore
Posted
June 30, 2026
Job Description
- Facilitate all software modifications and upgrades as part of the software maintenance to upkeep smooth operations of the High Level Control (HLC) system.
- Prepare and review SUCOs / SARs (Access request approval) before obtaining approval from customer.
- Deliver service and support to the O&M Team when requested.
- Attend to and manage all software or hardware HLC related errors.
- Work closely with System Administrator to resolve software and hardware HLC related issues.
- Diagnose and resolve technical hardware and software HLC issues involving BHS Application, network connectivity and more.
- Gather information and determine the issue by evaluating, analyzing and isolating the details/symptoms.
- Follow standard processes and procedures.
- Identify and escalate priority issues.
- Redirect problems to appropriate resource.
- Reviews all system occurrences to prevent recurrence.
- Coordinate and fo...