Location
montreal (administrative region), qc, Canada
Posted
June 27, 2026
Job Description
Become a valued Technical Support Engineer at SYNECHRON, focusing on C++ and Linux solutions. Provide key support for the SYNAP system and enhance operational efficiency.
You will play a critical role by analyzing and resolving production incidents, ensuring system stability through your problem-solving skills. With 5 to 8 years of experience in technical support, work in a hybrid environment and collaborate with product teams to achieve consistent operations and incident management.
Key Responsibilities:
• Analyze and resolve production incidents with SYNAP
• Perform root cause analysis and implement fixes
• Support the existing Cranium team for operations
• Adhere to established support model processes
• Manage a 12-hour shift for continuous service
Requirements:
• 5 to 8 years in technical support roles
• Expertise in C++, Linux, and payments domain
• Experience with Splunk is desirable
• Strong analytical and communication skills
• Ability to ...
You will play a critical role by analyzing and resolving production incidents, ensuring system stability through your problem-solving skills. With 5 to 8 years of experience in technical support, work in a hybrid environment and collaborate with product teams to achieve consistent operations and incident management.
Key Responsibilities:
• Analyze and resolve production incidents with SYNAP
• Perform root cause analysis and implement fixes
• Support the existing Cranium team for operations
• Adhere to established support model processes
• Manage a 12-hour shift for continuous service
Requirements:
• 5 to 8 years in technical support roles
• Expertise in C++, Linux, and payments domain
• Experience with Splunk is desirable
• Strong analytical and communication skills
• Ability to ...