Sydney Telecom Customer Care Representative (Full-Time)

Full-time Other-General

Telcom Customer Care Representative (Full-time)

Location: Sydney, NS

Position Overview

We are looking for a customer‑service focused representative to work at our on‑site call center. The role involves troubleshooting, sales of new products, and technical support across the country.

Essential Duties

• Handle inbound and outbound contacts courteously, promptly, and professionally.
• Listen to customers, understand their needs, and resolve issues.
• Research systems to locate missing information and coordinate with other departments.
• Follow client program processes and scripts, policies, and procedures.
• Utilize systems and technology to complete account‑management tasks.
• Accurately document claims in appropriate systems.
• Escalate issues appropriately to managerial staff.
• Ensure first‑call resolution through problem solving and effective call handling.
• Attend...