Switchboard Operator

Full-time Other-General

Major Responsibilities:

• Receives and processes incoming and outgoing calls for the Communications department.
  • 1)Answers, transfers, and directs internal and external incoming calls including but not limited to, physicians, hospital staff, patients to proper numbers.
  • 2)Gives routine, non-interpretive information on request.
  • 3)Provide information on patient location and be familiar with call restrictions of each area.
  • 4)Assist fellow employees with exchange of information.
  • 5)Provide general information regarding the hospital and offices to patients, physicians, associates and all other callers.
  • 6)Determine what action to take when an immediate problem arises with the Cisco telephone system, Amcom system or Code issue.
  • 7)Ability to provide an appropriate initial response to angry callers and contact correct people.
  • 8)Maintains confidentiality.
  • 9)Ability to handle multiple tasks simult...