Location
Llanrumney Community, South Glamorgan, United Kingdom
Posted
July 24, 2026
Job Description
We are currently recruiting a Switchboard Operator to join our Patient Support Centre based in St Mellons. This role is offered on a full time permanent contract, working 37.5 hours per week.
About the Role
As a Switchboard Operator, you will act as the first point of contact for patients, visitors, and healthcare professionals contacting the hospital. You will be responsible for managing incoming and outgoing telephone communications across multiple hospital sites, ensuring all enquiries are handled in a professional, courteous, and efficient manner, in line with hospital policies and procedures.
This position plays a vital role in supporting organisational communication and delivering a high standard of customer service within a healthcare environment.
Key Responsibilities
* Operate the central switchboard system across multiple hospital sites
* Direct calls accurately to the appropriate departments or personnel
* Respond to telephone enquiries in a profess...
About the Role
As a Switchboard Operator, you will act as the first point of contact for patients, visitors, and healthcare professionals contacting the hospital. You will be responsible for managing incoming and outgoing telephone communications across multiple hospital sites, ensuring all enquiries are handled in a professional, courteous, and efficient manner, in line with hospital policies and procedures.
This position plays a vital role in supporting organisational communication and delivering a high standard of customer service within a healthcare environment.
Key Responsibilities
* Operate the central switchboard system across multiple hospital sites
* Direct calls accurately to the appropriate departments or personnel
* Respond to telephone enquiries in a profess...