Swedish Speaking Technical Support Advisor

Full time Information and Record Clerks

Patrique Mercier Recruitment FR is a distinguished recruitment agency recognized for its ability to place talented individuals with leading organizations. We are excited to announce an opening for a Swedish Speaking Technical Support Advisor to join our dedicated customer service team. This role is suited for individuals who have a solid technical foundation and a desire to provide excellent support to Swedish-speaking clients.

Responsibilities

• Provide outstanding technical support to Swedish-speaking customers via phone, email, and chat platforms.
• Identify, troubleshoot, and resolve technical issues to ensure a high level of client satisfaction.
• Guide customers on how to utilize products and features effectively.
• Maintain accurate records of customer interactions and solutions in our CRM system.
• Work in conjunction with product and engineering teams to address complex customer issues.
• Perform follow-ups to guarant...