Job Description
The Sustaining Engineering Team is our engineering organization’s frontline vanguard and critical escalation function. It is responsible for triaging, qualifying, and driving the resolution of complex technical issues escalated by sales engineers, customers, and our support organization.
We are looking for a Sustaining Engineering Lead who will own this function end-to-end. You are not a passive dispatcher; you are a proactive, technical driver who thrives on solving complex system anomalies, possesses a deep sense of urgency, and commands a high-agency mindset. You will lead a rotating squad of engineers, act as the organization's Incident Manager, and enforce strict metrics to ensure our most critical product issues are solved rapidly and permanently.
Operations & Escalation Management
End-to-End Ownership: Oversee the entire ticket lifecycle from initial triage to verified production deployment.