Location
Remote, wes kaap, South-Africa
Posted
June 07, 2026
Job Description
Responsibilities
- Manage, maintain and repair IT systems
- Maintain the company's computer services and equipment
- Provide guidance and best practices to Junior Support Technicians
- Build partner relationships with client and be trusted IT Advisor
- Ensure that contracted customer Service Level Agreements are met (resolved)
- Ensure that calls logged are followed up / escalated, serviced, and resolved within the agreed SLA
- Ensure that calls are logged retrospectively if no call was logged for work completed (No ticket No Ride)
- Ensure that calls are checked and updated with the latest updates until call closure
- Ensure a minimum of 98% customer satisfaction feedback rating on a monthly basis with external contracted Customers and action to position SLA and satisfaction measurement for internal support
- Administer User and Computer accounts, as well as Group membership in AD
- Per...