Support Team Lead

Full-time Management & Operations

Team Leader in our On-Trip Support and Roadside Assistance teams, you will oversee the daily operations and ensure that our customers receive the best possible service. You will be the primary escalation point for complex cases, driving team performance, compliance, and continuous improvement to maintain the high standards we set at Indie Campers. This role offers the opportunity to lead and develop a dynamic, customer-focused team while making a tangible impact on our customers’ experiences.

WHAT WILL YOU WORK ON?

• Lead, supervise, and develop the On-Trip Support and Roadside Assistance teams to ensure high performance, engagement, and customer care.
• Conduct one-on-one meetings, performance reviews, and development discussions.
• Oversee the handling of customer inquiries and manage escalated complaints and complex cases.
• Supervise roadside assistance coordination and emergency support cases.
• Ensure all custome...