Support & Team Lead

SGS

Full-time Computer Occupations
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Location
Muntinlupa, Metro Manila, Philippines
Posted
June 10, 2026

Job Description

Job Description

The Support & Team Lead serves as the primary service coordinator for a designated Digital Certification & Inspection Services support team. This role acts as the local counterpart to the towerโ€™s service management, ensuring that service directives, operational priorities, and performance expectations are executed effectively across tower operations. The coordinator orchestrates dayโ€‘toโ€‘day tower activities across L3 Support & Development levels, driving service stability, resolving operational issues, and maintaining alignment with business needs.

Key Responsibilities

Daily to Weekly Responsibilities

  • Coordinate daily service execution across L3 Support & Development teams, ensuring alignment with defined service directives and operational priorities.
  • Monitor SLAs and SLOs for the assigned tower, initiating corrective actions when deviations occur.
  • Lead L3 & Development teamโ€™s planning, worklo...