Location
Remote, Remote, New-Zealand
Posted
July 15, 2026
Job Description
Platform Support Specialists are responsible for providing 24/7/365 pro‑active technical support and incident management services for Vista’s Cloud, SaaS, and managed service clients globally.
Proactive Services:
- Work with proactive platform monitoring technology to identify and address incidents
- Lead by example and assist with mentoring/training new staff
- Responding to and resolving Incidents logged for Cloud/SaaS/Managed Services
- Working collaboratively with Vista teams globally to resolve incidents
- Reading and understanding program code to assist with problem solving
- Using SQL Server and SQL statements to assist with problem solving
- Using Azure and monitoring tools to assist with problem solving
- Reading and interpreting error logs
- Recording all details of support calls into Vista’s issues system
- Be available on rotation with a cell phone for urgent after‑hours support is...