Location
Remote, estado de méxico, Mexico
Posted
June 17, 2026
Job Description
L2 Support Specialist
Location: Mexico
Type: Full-time
Department: Technology
Responsibilities
- High proficiency in UNIX shell navigation and scripting
- Skilled at all aspects of SQL development including advanced query and procedure writing
- Ability to read and debug programming code in Java, C# or Python
- Knowledge of Scripting will be added advantage
- Experience tuning SQL code, quality assurance, and unit testing
- Working knowledge of Control-M, Autosys will be good
- Proactive ownership and management of allocated tickets
- Prioritize and manage multiple open tickets at one time
- Escalate incident tickets through the appropriate channels
- Effectively document investigative steps and analysis to escalate technical issue
- Investigate any identified issues with the implementation and then proactively drive resolution. Maintain up to date product knowled...