Job Description
Support Specialist
The Support Specialist will be responsible for completing requests on specific customer accounts. The requests will primarily be completed within Marchex’s Callcap and Sonar platforms, spanning call analytics and texting services. Callcap requests will include, but not be limited to: CTN provisioning, campaign set up, campaign updates, CTN reactivation, and general account troubleshooting. Sonar requests will include, but not be limited to: new account and user set-up, 10DLC number registration, and general account troubleshooting. These requests will be sent to the Support Specialist through Salesforce CRM platform in the form of a support case, where the Support Specialist will be expected to monitor support case queue throughout the day and will respond to cases within specified SLAs.
Benefits
- Above‑market compensation
- Healthcare coverage on day one, plus one or more dependents
- Paid time‐off with cash con...