Support Services Agent

QinetiQ

Full-time Information and Record Clerks
Apply Now
Location
Farnborough, England, United Kingdom
Posted
July 07, 2026

Job Description

The Role


As an IT Support Services Agent, you will be responsible for providing first-line technical support for the organisation’s internal users, across both legacy on-premise and modern Azure/cloud-based environments.

Day-to-day, you’ll respond to incidents, service requests, and general IT queries with a focus on high-quality, customer-centric service delivery.

Your responsibilities will include:

  • Providing first-line support via phone, email, remote tools, and IT service management tools for IT-related incidents and service requests

  • Troubleshooting hardware, software, network, and account-related issues in-line with technologies implemented

  • Escalating complex issues to Senior Support Service Agents or 2nd/3rd line teams as appropriate

  • Managing the lifecycle (provisioning, configuration, support, and decommissioning) of the corporate iPhone and iPad estate

  • Providing clear, friendly, and professio...

    • Job Details

    • Job Type
      Full-time
    • Category
      Information and Record Clerks
    • Date Posted
      July 07, 2026
    • Application Deadline
      August 16, 2026