Support Quality & Training Officer

Wave Mobile Money

Full-time Business Operations Specialists
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Location
Bouake, Vallée du Bandama District, Ivory Coast
Posted
April 06, 2026

Job Description

How you'll help us achieve it

We are going through a fascinating period of growth in the Customer Support team and are looking for a Support Quality & Training Officer to join our thrilling journey ahead. Someone who is bordering on obsessive about offering a world-class customer experience and who puts our customers at the heart of everything they do.


In this role, you'll: 

  • Develop customer support training materials like digital presentations, manuals, and instructional videos.

  • Monitor, evaluate, and score inbound calls against established quality assurance instruments and standards.

  • Prepare procedures and policies regarding sales techniques and the appropriate support representatives.

  • Ensures the customer Support Representatives adhere to predetermined quality assurance standards and the business's standard operating procedures.

  • Schedule and conduct training sessions on various customer support ...

    • Job Details

    • Job Type
      Full-time
    • Category
      Business Operations Specialists
    • Date Posted
      April 06, 2026
    • Application Deadline
      May 16, 2026