Support Operations: Process & CX Optimizer

Tech9

Full-time Gestión y dirección
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Location
ciudad juárez, chihuahua, Mexico
Posted
July 13, 2026

Job Description

Equivity is seeking a Support Operations professional in Mexico to design and optimize customer support workflows and automation. You’ll analyze data signals from support and product to drive improvements while partnering with Success, Product, and Engineering to enhance the user experience.

You will manage tools like HubSpot, Front, PostHog, and Slack to ensure clear communication and efficient operations, while showing empathy in every customer interaction.

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