Support IT Analyst

Sonova

Full-time Computer Occupations
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Location
São Paulo, São Paulo, Brazil
Posted
June 17, 2026

Job Description

Support IT Analyst


São Paulo, Brazil

The Support Analyst II is responsible for providing technical support to internal and external customers, focusing on point-of-sale systems, ERP applications, and related technologies. This role ensures system stability and operational efficiency by resolving incidents, supporting users, and collaborating with cross-functional teams.

Responsibilities:

  • Respond to and resolve technical support tickets related to systems and applications

  • Perform troubleshooting, diagnostics, and remote or onsite support when required

  • Manage incidents, bugs, and system integration issues

  • Support users with system functionalities, configurations, and processes

  • Assist with system parameterization and configuration of modules

  • Document tickets, procedures, and solutions within ITSM tools such as ServiceNow

  • Collaborate with development, infrastructure, and operations t...

    • Job Details

    • Job Type
      Full-time
    • Category
      Computer Occupations
    • Date Posted
      June 17, 2026
    • Application Deadline
      July 27, 2026