Support Engineer Sr (Bilingual) OPS - Support · Bogotá D.C. ·
Instaleap LLC
Job Description
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As a Senior Support Engineer , you will play a key role in delivering an outstanding customer support experience while acting as a technical expert and trusted partner for both customers and internal teams. Beyond resolving complex technical issues, you will drive operational excellence by identifying opportunities for automation, improving support processes, and influencing best practices across the organization.
You will work closely with customers, Engineering, Product Managers, and Customer Success teams to troubleshoot highly complex technical challenges, identify root causes, and contribute to long-term product improvements. Your ability to combine strong technical expertise, customer empathy, analytical thinking, and leadership will be critical to the success of the Support organization.