Location
región centro, jalisco, Mexico
Posted
July 27, 2026
Job Description
We are seeking an L1 Support Engineer with exposure to Salesforce Commerce Cloud (SFCC) and Order Management Systems (OMS) to provide first-line support for eCommerce applications. The role involves monitoring systems, handling incidents, performing basic troubleshooting, and analyzing logs to ensure platform stability. The engineer will coordinate closely with L2/L3 teams and business stakeholders for timely issue resolution. Strong communication skills and the ability to work in an agile, fast-paced support environment are essential.
Responsibilities
- :Analyze and diagnose technical issues in e-commerce application
- sIdentify root causes of issues, whether in code, configuration, or infrastructur
- eDevelop and implement hotfixes in a controlled and efficient manne
- rPropose and implement optimizations for the platform and its component
- sMaintain constant and clear communication with both technical and non-technical tea...