Support engineer

Full-time Other-General

Job Title: IAM Support Engineer

Position Overvie

w We are seeking an investigative and technically proficient IAM Support Engineer with 2+ years of dedicated hands-on experience troubleshooting identity frameworks and device management systems. In this role, you will be the core technical driver handling complex escalations surrounding User Lifecycle Management, Single Sign-On (SSO) federations, secure network access, and endpoint compliance

. The ideal candidate does not just close tickets—they dig deep into system logs and reports to identify the underlying root cause of complex technical failures, utilizing automation (Power Shell/Bash) to prevent repetitive issues

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Key Responsibiliti

es Advanced Troubleshooting & Root Cause Analysis: Take ownership of tier-2 escalations from ticketing platforms. Analyze complex system reports, event logs, and authentication payloads to locate the exact root cause of intermittent access or device fail...