Support Engineer (Mid-Market Customer Success & Experience)

Full-time Computer Occupations

Make an Impact Supporting Business-Critical Software

Join a leading enterprise software provider and become a key part of the team helping customers get the most from their ERP, Payroll, and Workforce Management systems. If you enjoy solving complex technical challenges, working with a variety of stakeholders, and seeing the direct impact of your work on customer success, this could be your next career move.

About the Role

As a Mid-Market Customer Success and Experience/Support Engineer, you'll take ownership of complex customer issues across ERP, Payroll, and Workforce Management platforms. You'll work closely with customers, implementation teams, product managers, and engineers to investigate, troubleshoot, and resolve technical and application-related issues while delivering an exceptional support experience.

This is a highly collaborative role suited to someone who enjoys problem-solving, digging into technical detail...