Location
lahore, punjab, Pakistan
Posted
May 26, 2026
Job Description
Workflow:
- L1 remote support for tickets
- Grabbing incident or service request tickets involving entry level & midrange level industry standard router and switches.
- IP and optics devices hardware and software issues
- Routing and switching troubleshooting
- Incident ticket analysis, remote support & resolution
- Methods of procedure creation
- Communicating with clients through email, Webex & phone call for incident ticket resolution updates
- Ticket documentation on NetSuite
- Technically escalating to remote Level 3 (Global TAC) support if required
- L2 field support for tickets
- Scheduling and performing onsite action as required
- Router and switches card, PSU, fan onsite replacement
- Onsite troubleshooting
- Onsite standby support
- Warehouse and inventory management
- Make sure the phy...