Support Engineer (L2)

Full-time Engineering

We are a tech scalability partner specialising in Fusion Pods, Power Platform, Dynamics 365, Azure, and AI delivery. We embed with our clients and deliver like an internal team would.

Key Responsibilities

• Provide out-of-hours L2 technical support to end users via phone, video, and remote desktop
• Triage, diagnose, and resolve incidents across Microsoft 365, Google Workspace, endpoint, and VPN
• Own tickets end to end from first contact through to resolution and closure
• Escalate only where required, with full notes and context provided

Tooling and Systems

• Work within client PSA systems including Autotask and Halo for ticket management
• Use Ninja RMM for remote monitoring, alerting, and endpoint access
• Reference IT Glue for client documentation and environment knowledge bases
• Use client VoIP systems for call-back and direct user contact

Client Experience

• De...