Support Engineer IV, Benefits Experience & Technology (BXT)
ADCI - Karnataka
full-time
Computer Occupations
Location
Hyderabad, Telangana, India
Posted
June 17, 2026
Job Description
Benefits Experience and Technology (BXT) builds a workplace for Amazonians to invent and deliver on behalf of customers by supporting employees’ financial, education, health, and wellness needs with benefits that optimize value and are easy to discover, enroll, and access.
As a member of the BXT Support Tools and Automation, you will work to build tools to help improve our benefits administration process that will look to make the benefits experience more seamless for Amazonians.
Support Engineer 4 in the BXT team will contribute as the first line of engineering support team working in close collaboration with product support and software engineering teams owning business critical services. You will own issues to resolution on behalf of the Amazonians, including coordination, customer communication, and tracking tasks to complete resolution. Support Engineer 4 will contribute to development of processes and mechanisms in support of incoming tickets, including extensiv...
As a member of the BXT Support Tools and Automation, you will work to build tools to help improve our benefits administration process that will look to make the benefits experience more seamless for Amazonians.
Support Engineer 4 in the BXT team will contribute as the first line of engineering support team working in close collaboration with product support and software engineering teams owning business critical services. You will own issues to resolution on behalf of the Amazonians, including coordination, customer communication, and tracking tasks to complete resolution. Support Engineer 4 will contribute to development of processes and mechanisms in support of incoming tickets, including extensiv...