Location
chennai, tamil nadu, India
Posted
July 23, 2026
Job Description
Engage with operations, product, tech, and program stakeholders to deliver seamless cloud contact center experiences.
Lead the end-to-end development of new customer interaction channels, telephony integrations, and contact flow onboarding — from design and development through testing, launch, and continuous improvement.
Possess expertise in Generative AI and Agentic systems, with the ability to integrate conversational AI, intelligent routing, and automation into contact center workflows. Leverage this knowledge to enhance customer experience designs and improve builder productivity through AI-driven solutions.
Develop deep expertise as a subject matter expert in areas such as IVR logic, omnichannel routing, real-time analytics, or workforce optimization — serving as the technical point of contact for your team.
Demonstrate comprehensive understanding of cloud telephony features, CRM integrations, and event-driven service architectures.
Demonstrate strong analytica...
Lead the end-to-end development of new customer interaction channels, telephony integrations, and contact flow onboarding — from design and development through testing, launch, and continuous improvement.
Possess expertise in Generative AI and Agentic systems, with the ability to integrate conversational AI, intelligent routing, and automation into contact center workflows. Leverage this knowledge to enhance customer experience designs and improve builder productivity through AI-driven solutions.
Develop deep expertise as a subject matter expert in areas such as IVR logic, omnichannel routing, real-time analytics, or workforce optimization — serving as the technical point of contact for your team.
Demonstrate comprehensive understanding of cloud telephony features, CRM integrations, and event-driven service architectures.
Demonstrate strong analytica...