Location
guadalajara, jalisco, Mexico
Posted
July 24, 2026
Job Description
About the Role
We are looking for an
L1 Support Engineer
to join a global support team responsible for delivering first-line technical support for the one open platform. Provide first-level technical and application support to platform users. Triage, document, and route incidents requiring L2 support. Maintain accurate support documentation and knowledge articles. Assist with support reporting and ticket analysis. Continuously identify opportunities to improve support processes.
Experience in an IT Support, Help Desk, Service Desk or Technical Support role. HTML CSS Java Script SQL Jira Service Management Zendesk Service Now Understanding of Windows, Linux and/or mac OS. English communication skills (written and verbal).
Exposure to AWS, Azure or Google Cloud Platform. ITIL knowledge is a plus.
Major Medical Insurance ~ Hybrid work model ~ Work with a global technology team supporting one of the world's leading marketing organizations
We are looking for an
L1 Support Engineer
to join a global support team responsible for delivering first-line technical support for the one open platform. Provide first-level technical and application support to platform users. Triage, document, and route incidents requiring L2 support. Maintain accurate support documentation and knowledge articles. Assist with support reporting and ticket analysis. Continuously identify opportunities to improve support processes.
Experience in an IT Support, Help Desk, Service Desk or Technical Support role. HTML CSS Java Script SQL Jira Service Management Zendesk Service Now Understanding of Windows, Linux and/or mac OS. English communication skills (written and verbal).
Exposure to AWS, Azure or Google Cloud Platform. ITIL knowledge is a plus.
Major Medical Insurance ~ Hybrid work model ~ Work with a global technology team supporting one of the world's leading marketing organizations