Location
ciudad nezahualcóyotl, méxico, Mexico
Posted
July 24, 2026
Job Description
General Support Engineer – L1
Role Overvie
w The L1 Support Engineer serves as the first line of support for analytics users and stakeholders across the platform. This role focuses on user-facing support, issue triage, documentation, and structured escalation to senior technical teams. It is an excellent entry-level opportunity for individuals who combine strong foundational analytical skills with a genuine passion for customer service, and who are eager to grow within a fast-paced analytics environment
. Key Responsibiliti
- es Provide first-level technical support to platform stakeholders and dashboard use - rs Respond promptly to support requests and troubleshoot common issu - es Triage and escalate complex technical issues to senior enginee - rs Create and maintain support documentation, FAQs, and knowledge base articl - es Track support tickets and maintain organized issue tracki - ng Gather requirements for new dashboard requests and feature enhancemen - ts Conduct tr...
Role Overvie
w The L1 Support Engineer serves as the first line of support for analytics users and stakeholders across the platform. This role focuses on user-facing support, issue triage, documentation, and structured escalation to senior technical teams. It is an excellent entry-level opportunity for individuals who combine strong foundational analytical skills with a genuine passion for customer service, and who are eager to grow within a fast-paced analytics environment
. Key Responsibiliti
- es Provide first-level technical support to platform stakeholders and dashboard use - rs Respond promptly to support requests and troubleshoot common issu - es Triage and escalate complex technical issues to senior enginee - rs Create and maintain support documentation, FAQs, and knowledge base articl - es Track support tickets and maintain organized issue tracki - ng Gather requirements for new dashboard requests and feature enhancemen - ts Conduct tr...