Support Engineer

MoEngage Inc.

Full-time Computer Occupations
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Location
Bengaluru, Karnataka, India
Posted
June 02, 2026

Job Description

Responsibilities:

  • Investigating, troubleshooting, diagnosing and resolving technical issues in a cloud/SaaS environment

  • Communicating effectively (both verbal and written) with our customers and internal stakeholders

  • Customer obsessive and roll up the sleeve attitude to help resolve customer issues or queries with a minimum resolution time

  • Adding recurring issues to knowledge base articles or FAQs to minimize the turnaround time on closing support tickets

  • Give constant and constructive feedback to team leads , product and engineering team to improve customer experience and suggest process improvements.

  • Problem solving, having a natural curiosity and demonstrating the ability to learn rapidly

  • Communicating well with different audiences (developers, technical and non-technical users)

  • Should be flexible to work in 24*7 shifts based on business requirements, including night shifts o...

    • Job Details

    • Job Type
      Full-time
    • Category
      Computer Occupations
    • Date Posted
      June 02, 2026
    • Application Deadline
      July 12, 2026