Support Engineer

Dicetek LLC

Full-time Engineering
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Location
abu dhabi, abu dhabi emirate, United-Arab-Emirates
Posted
July 15, 2026

Job Description

Responsibilities

  • Strong knowledge and hands‑on experience in Digital Channels.
  • Solid understanding of the Investment and Wealth Management domain.
  • Ability to analyze, troubleshoot and resolve technical issues by coordinating with vendors and internal IT teams.
  • Good understanding of IT Change Management and Problem Management processes.
  • Practical experience with AWS DevOps tools, Kubernetes platforms, application servers and web services.
  • Experience with Dynatrace for application performance monitoring and issue diagnostics.
  • Ability to work in a 24/7 production support environment and handle high‑pressure situations effectively.
  • Support the Project Manager in delivering technology‑enabled initiatives and IT deliverables for medium, high or strategic priority projects.
  • Review vendor‑provided solutions to ensure alignment with project and technical requirements.
  • Assist business users in un...