Support Engineer 2 (Supply Chain Planning)

Blue Yonder

Full time Computer Occupations
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Location
Monterrey, Nuevo Leon, Mexico
Posted
June 08, 2026

Job Description

Support Engineer 2 will support our SaaS customers to provide Solution/Product support on Enterprise Supply Planning (ESP), Demand, Fulfillment, Sequencing and our next generation of cognitive planning applications throughout the customer value journey with Blue Yonder.

What you'll do:

  • Provide functional and/or technical support during customer upgrades, deployments, rollouts, and post-production phases
  • Maintain positive customer relationships by resolving conflicts and issues, managing expectations, and instilling confidence in BY Planning Solution Operate Team
  • Provide advice to BY partners and customers regarding industry best practices and process methodology
  • Document learnings and create knowledge articles for repeated cases
  • Bring in new ideas for automation, re-use and service improvements
  • Understand the SaaS offering, features and functionality deployed for a given customer.

    • Job Details

    • Job Type
      Full time
    • Category
      Computer Occupations
    • Date Posted
      June 08, 2026
    • Application Deadline
      July 18, 2026