Support Engineer 2

Blue Yonder

Full time Computer Occupations
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Location
Monterrey, Nuevo Leon, Mexico
Posted
May 30, 2026

Job Description

Job Profile - Support Engineer II

Overview

This role is a newly formed team within the Supply Chain execution and will be a pioneer in providing value-added rapid deployment and onboarding projects for our WMS (3PL and Retail Shipper) expedited growth customer base.

What you´ll do:

  • Acts as a liaison between Support Services, PMG, Consulting Services across products.
  • Available on call (on shift basis) for extreme emergencies / critical site down issues.
  • Demonstrates and adheres to best practices of all internal Support Services polices and procedures. 
  • Ensures quantity and quality content in the knowledge base.
  • Add value by developing knowledge article as well as working on operational improvements
  • Escalates issues that may have a negative financial or relationship impact. 
  • Mentors team associates in product knowledge and triage techniques.
  • Performs customer performance reviews and Health C...

    • Job Details

    • Job Type
      Full time
    • Category
      Computer Occupations
    • Date Posted
      May 30, 2026
    • Application Deadline
      July 09, 2026