Job Description
This position is required to:
- Provide excellent customer experience and solution support to Blue Yonder customers with ownership, proactive and innovative approach
- Deliver high quality of service/operations and continuous improvement through outflow and recurrence prevention of incidents
- Own Tier 1/2 solution as required, enhance solution stability and service quality eventually enabling increase in customer consumption and adoption of the service
- consistently demonstrate customer centricity and relentless attitude to innovate through positive teamwork beyond his/her team
- builds and demonstrates high competency in product and domain, Azure & relevant tools and technologies, solution architecture etc.
- champion KCS and process improvements through lean methodology / automation
- Train/mentor team members to improve techno-functional capability of the team
a) Excellent customer experience and solution support to Blue Yonder Customers with...