Support Engineer 2 - Blueyonder Warehouse Management/ By Wms/ Sql

Full-time Computer Occupations

As a Support Engineer in International Seller Growth (ISG) Tech team, you will play a critical role in providing technical assistance to our customers, ensuring the smooth operation of our software products. You will support key services for seller growth and take part in marketplace/region expansions, infrastructure operations/engineering, and addressing risks in hardware/software. You will also work closely with our development team to make solutions operationally excellent, identify and resolve software bugs, and improve product quality.Key job responsibilities- Troubleshoot and diagnose software issues – On call support- Resolve technical problems in a timely and efficient manner- Maintain a comprehensive knowledge of product documentation and features- Document and track customer and system issues- Provide feedback to the development team on product issues and support in implementation of potential improvements- Automate manual tasks and workflows- Stay up-to-date on the latest so...