Support Coordinator

Full-time Management & Operations

This person ensures high quality customer service standards are achieved and continuously improved. The successful candidate will oversee the timely and appropriate assignment of implementation and on-going support tasks and the efficient and comprehensive follow-up and coordination of all departments involved in this provision of customer service. You will be responsible for a number of other support personnel including the technical writers.

Responsibilities

• Manage day to day relationship with clients to ensure timely , effective responses to assistance requests
• Manage Help Desk personnel who act as first line support in receiving, analyzing, and logging calls, assigning responsibility and performing follow-ups
• Contribute to the improvement of written and on-line documentation
• For each new sale, assume immediate responsibility for overall system installation and implementation
• Ensure col...