Support Analyst

Full-time Other-General

Problems You’ll Solve

As one of the first few hires on the APAC Customer Support team, you will have a unique opportunity to make a significant impact on our business in the region. Serving as our customers’ primary point of contact, support analysts will address inbound requests/inquiries over phone, chat and email.

A successful candidate will be comfortable and confident in written and verbal communication with whichever of Carta’s stakeholders they end up working with. This could include C-level executives, customers’ employees, law firms (partners and paralegals), as well as investors/board members. Support Analysts need to be able to learn quickly and effectively solve problems.

Responsibilities

As a support analyst, the responsibilities and duties you can expect include:

• Provide timely and accurate front-line support for all customers
• Proactively follow-up with your clients and stay actively engaged from the day a case is...