Support Analyst

Full-time other-general

As a WorkForce Software Support Analyst, you will assist with the application support intake and issue evaluation process. As first responder, the Analyst will troubleshoot incidents and actively work to resolve them or escalate as appropriate. Build strong relationships with key client contacts providing guidance on best practices and industry trends. Provides ongoing consultative insight into methods which will enable clients to streamline processes and maximize usage of available system functionality. Research, Troubleshoot, and Resolve. You will research, troubleshoot, and resolve client application issues in the areas of system setup, product functionality, product enhancements, and general client inquiries. You will analyze complex client requirements and will take the initiative to seek answers, solutions, and positive outcomes in a timely manner. Communicate and Exceed Client Expectations. You will use your strong interpersonal skills and product knowledge to communicate with c...