Location
tocmo, benguet, Philippines
Posted
May 30, 2026
Job Description
Support Analyst I - CTM
The Support Analyst role focuses on keeping existing customers satisfied with our products. This role is responsible for providing user support to resolve issues with software, hardware, and IT-related questions. The Support Analyst guides clients to a speedy resolution with any issues that may arise.
Responsibilities
- Provide technical assistance with product software
- Answer any questions clients might have about the product
- Guide customers on product capabilities and best practices
- Mitigate escalations and advocate for customers across the products
- Report internally on feature requests, insights, and customer stories
- Responding in a timely manner to service issues and requests
- Take inbound and outbound calls - case all calls received and made
- Responds to inbound requests from all channels (phone, portal and/or chat) within prescribed service levels
- Identi...