Job Description
About the Role
As a Support Analyst at MRI Software, you will provide application support for our SaaS platforms, assisting clients across system configuration, data integrity, and business workflows including financial and operational processes.
This role is suited to someone who can work independently, take ownership of issues end-to-end, and deliver a high standard of client-facing support. You will work across core platform functionality as well as integrated third-party solutions, ensuring a seamless client experience within MRI Software’s open and connected ecosystem.
You will act as a key point of contact for customers, bridging the gap between business users, technical systems, and internal teams, helping clients maximise the value of MRI Software solutions.
Key Responsibilities
- Provide support across multiple inbound channels (phone, portal, email, chat) in line with SLA targets
- Troubleshoot issues across:
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