Supply Chain Order Management Executive

Full-time Management & Operations

Responsibilities

• Manage end‑to‑end order processing, including sales orders, credit notes, and order tracking
• Monitor order fulfilment and ensure timely delivery in line with agreed service levels
• Coordinate closely with third‑party logistics providers (3PL) for shipments and documentation
• Act as the primary contact for customer enquiries, issues, and complaints
• Provide timely updates to customers and internal stakeholders on order status and delivery
• Collaborate cross‑functionally with Sales, Marketing, Logistics, and Technical teams
• Resolve customer issues effectively while maintaining high service standards
• Maintain accurate records and manage complaints through internal systems
• Support month‑end closing activities and prepare supply chain KPI reports
• Track and drive performance metrics such as OTIF (On‑Time‑In‑Full) and Case Fill Rate
• Contribute to continuous im...