Supply Chain Customer Experience Agent

Full-time Customer Service

For a temporary 12 month contract we are looking for an experienced professional fluent in French, Spanish, and English who enjoys providing excellent service, a highly proactive individual to represent our values in front of our customers. As a Supply Chain Customer Experience Agent you will be the primary contact to provide supply chain support for our EUR- Taste division and meet customer expectations. Our Customer Experience team also Interacts on a regular basis with Account managers, logistics, planning and other internal stakeholders as required . Your key responsibilities Oversee customer orders, including order entry, order status, document creation, order release, shipment tracking, and document management Regularly update customers and internal stakeholders on order status and any issues Handle customer inquiries, process returns, and claims to resolve customer issues promptly Identify potential obstacles in the fulfilment process, and work with any stakeholders to take co...