Supervisory IT Specialist (POLICY/PLANNING)

Full-time other-general

Summary The Area Manager is located in the Office of Information and Technology End User Services. The Area Manger provides leadership and resource management provides leadership and resource management (finance, human, and acquisition), leading the development and implementation strategy required to manage IT End User Operations. This job opportunity announcement may be used to fill additional vacancies. Responsibilities Major Duties: The Area Manager has direct responsibility for support services and delivery for all VA customers (regardless of VA business line) within their immediate area and collaborates closely with partners in the Infrastructure Operations and Command Center Operations divisions to deliver full service and total ticket management for area VA IT end users. Mastery of the application of a wide-range of qualitative and quantitative analytical and evaluation methods and techniques to identify and advise on IT programs, to improve processes or mission performance. Ext...