Supervisor/Manager Call center
Confidential
Job Description
We help our clients enhance their talent attraction capacities, especially in technological profiles.
We constantly innovate and actively seek to find the best solutions for clients and professionals. We understand the needs of our customers and aim to be the industry specialists.
We offer consulting services to technology companies in various areas, including IT, software development, cybersecurity, and project management. Our employees are the reason for the company's existence, and their satisfaction translates into that of our customers.
Service Desk Operations and Governance - 5+ years of experience
SLA, KPI, and Performance Management
Leadership and Team Management
Escalation and Incident Management
Reporting and Operational Reviews
Quality Assurance and Continuous Improvement
Self-Service, Analytics, and Automation<...