Supervisor Technical Support - Cebu

Full-time IT & Technology

Responsibilities

• You lead, motivate, and develop a Technical Support team focused on delivering exceptional customer experiences and technical assistance.
• You provide coaching, feedback, and performance management to ensure high standards of quality, compliance, and service effectiveness.
• You supervise and support team members in troubleshooting issues related to Dexcom products, services, and features.
• You meet or exceed departmental performance metrics across monthly, quarterly, and annual goals.
• You develop action plans and partner with leadership to drive operational improvements and achieve performance targets.
• You manage daily staffing schedules to ensure appropriate coverage, service levels, and operational responsiveness.
• You address attendance, performance, and employee engagement matters in alignment with company policies.
• You build strong partnerships with cross‑functional teams, external prov...