Manages performance by reviewing and evaluating work of employees. Identifies, builds consensus and communicates performance measures and expected performance levels. Assesses and improves team and employee performance through coaching and on-the-job training. Advises dispatch personnel of new equipment, technology and functionality.
Fosters an environment of teamwork, creativity and problem solving. Shares information and encourages participation in the decision-making process. Removes obstacles through communication with other areas.
Ensures compliance with regulatory and company work rules and procedures. Understands and complies with the labor contract and works to resolve initial grievances. Initiates appropriate disciplinary action when required.
Interacts with internal and external customers to meet service and information needs and resolve complaints. Working in conjunction with the call center and field per...