Supervisor Quality - Call Center

iQor

Employee Supervisors of Office and Administrative Support Workers
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Location
Talisay City, Western Visayas, Philippines
Posted
July 23, 2026

Job Description

Job Summary:

Responsible for the day to day supervision and coaching of the QA Agents, monitoring and evaluating all call recordings for the call center to ensure consistency across business units and a continually improved customer experience

Responsibilities:

  • Assist the Operations department in achieving goals by mentoring, coaching and training QA agents
  • Analyze data derived from call monitoring to drive results and actions plans from root cause analysis.
  • Collaborate with Operations and Training to create action plans for agents who do not consistently meet goals.
  • Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
  • Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
  • Offers new ideas and suggestions for improvement.
  • Identifies and implements new practices and pro...

    • Job Details

    • Job Type
      Employee
    • Category
      Supervisors of Office and Administrative Support Workers
    • Date Posted
      July 23, 2026
    • Application Deadline
      September 01, 2026