Supervisor Operations - Call Center

iQor

Employee Supervisors of Office and Administrative Support Workers
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Location
Iloilo City, Western Visayas, Philippines
Posted
July 26, 2026

Job Description

Job Summary:

Oversee call center staff and are responsible for assigning tasks, motivating and disciplining employees and assessing performance.

Responsibilities:

  • Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.
  • Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
  • Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
  • Identifies creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes).
  • Drives continuous improvement through trend reporting analysis and metrics management
  • Offers new ideas and suggestions for improvement.
  • Identifies and implement...

    • Job Details

    • Job Type
      Employee
    • Category
      Supervisors of Office and Administrative Support Workers
    • Date Posted
      July 26, 2026
    • Application Deadline
      September 04, 2026