Location
calgary, ab, Canada
Posted
July 07, 2026
Job Description
Join Mitten Building Products in Calgary, AB as a Supervisor of Customer Operations, focusing on improving branch service processes and team leadership. Elevate customer satisfaction through effective operational control.
This Supervisor role involves leading the execution of customer service standards and branch operational processes. You will manage Customer Service Representatives, oversee inventory administration, and ensure documentation compliance. Collaborating with the Sales and Warehouse teams to align operations with customer commitments will be crucial for maintaining a high-quality service experience.
Key Responsibilities:
• Lead and support Customer Service Representatives
• Ensure adherence to company policies during operations
• Validate customer orders and lead times
• Manage purchase order approvals effectively
• Document customer interactions within the CRM system
Requirements:
• 3–5 years of operational leadership experience
• Strong com...
This Supervisor role involves leading the execution of customer service standards and branch operational processes. You will manage Customer Service Representatives, oversee inventory administration, and ensure documentation compliance. Collaborating with the Sales and Warehouse teams to align operations with customer commitments will be crucial for maintaining a high-quality service experience.
Key Responsibilities:
• Lead and support Customer Service Representatives
• Ensure adherence to company policies during operations
• Validate customer orders and lead times
• Manage purchase order approvals effectively
• Document customer interactions within the CRM system
Requirements:
• 3–5 years of operational leadership experience
• Strong com...