Job Description
SUMMARY
The Customer Service Supervisor is responsible for the day-to-day activities of the customer service department. The supervisor is responsible for training CSRs of the daily operations for the customer service group. The Customer Service supervisor must have a solid understanding of manufacturing, planning, and transportation.
ESSENTIAL DUTIES AND RESPONSIBILITIES
· Develops and maintains positive customer relationships
· Communicates effectively with customers, vendors and team members
· Provides overall responsibility for ensuring accurate data capture and system entry
· Proactively utilizes data and problem solving skills to resolve internal team, customer service and vendor issues
· Continually looks for internal and customer process improvement processes
· Develops and promotes a team environment
· Responsible for all aspects of personnel management including assoc...